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Customer Service

We want you to enjoy your purchase – Enjoying The Music is one of the pleasures we should all aspire towards. If there is a problem or you are not satisified with your purchase we offer a no-quibble money-back guarantee on all our items.

Returning an item.

In the event that you are unhappy with your purchase, please e-mail with details of any items you wish to return, including the original order number and reason for return. Please package the item(s) securely (preferably in the packaging in which it was received) and send it to the following address: , 111 Fairview Road , Stevenage , Herts , SG1 2NP.

Cancelling an item.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. To cancel a contract, please write "Contract Cancellation" on the shipping note and return the package to Grade1Records , 111 Fairview Road , Stevenage , Herts , SG1 2NP , UK .The item should be sent back within seven days of delivery. For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. As soon as we receive notice of your cancellation of an order, we will refund the relevant part of the purchase price for that item.

Your statutory rights are not affected.